Bespoke After Sales
When handing over the keys to your new home, we shall provide you with details of our snagging procedure and will advise the dates that we require access to carry out any snagging you may have. A copy of the procedure is detailed below.
On the 3rd Tuesday after entry you will be visited by a co-ordinator and tradesmen who will correct any snagging problems. It is imperative that they can have access on this day between the hours of 8am and 5pm, otherwise we cannot give any guarantee as to when any snagging will be carried out. If it is not possible for you or a friend/ relative to be there to give access please feel free to leave a key with the site manager.
Please ensure that you have had a good look around your property before the date of the tradesmen visiting, so that you know exactly what work is required. We will not accept any requests to carry out snagging after this date unless it is something which would not have been possible for you to detect before this date.
The tradesmen who will visit on this day, if required, are:
- Roof Tiler
- Ceramic Tiler
- Painter (to follow up from the other trades only)
The painter will visit on this day but only to carry out any necessary touching up required following the above trades carrying out snagging.
The painter will visit 3 months after entry to carry out his snagging when the drying out process in your new home should be complete. Again it is imperative that he can have access on this day between 8am and 5pm.
After having any work carried out, we would request that you sign the tradesmen's job sheet to assist us with monitoring.
Please note that when touching up the painter will not repaint entire walls or rooms.
In the unlikely event that you experience an emergency, please telephone the office on 01292 590442, and we shall make the necessary arrangements.
On the day that your snagging has been carried out, a member of our marketing team will call you in the afternoon to check on the progress and that arrangements have been made for access for any work not completed on snagging day.
As part of our snagging procedure, we will ensure that any warranted defects are made good. Warranted defects are defined as faults in materials or workmanship outwith what would be considered as normal drying out shrinkage or wear and tear.
It is worth remembering that all new homes go through a "settling" period and you may therefore notice some shrinkage or find nails popping. This is normal and not regarded as a defect.